Protecting your private information is our priority. This Statement of Privacy applies to https://cgwindow.com/ and California Windows and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to California Windows include https://cgwindow.com/. The California Windows website is a Window and Door site. By using the California Windows website, you consent to the data practices described in this statement.

Collection of your Personal Information

In order to better provide you with products and services offered on our Site, California Windows may collect personally identifiable information, such as your:

• First and Last Name
• Mailing Address
• E-mail Address
• Phone Number

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information

California Windows collects and uses your personal information to operate its website(s) and deliver the services you have requested.

California Windows may also use your personally identifiable information to inform you of other products or services available from California Windows and its affiliates.

Sharing Information with Third Parties

California Windows does not sell, rent or lease its customer lists to third parties.

California Windows may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to California Windows, and they are required to maintain the confidentiality of your information.

California Windows may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on California Windows or the site; (b) protect and defend the rights or property of California Windows; and/or (c) act under exigent circumstances to protect the personal safety of users of California Windows, or the public.

Tracking User Behavior

California Windows may keep track of the websites and pages our users visit within California Windows, in order to determine what California Windows services are the most popular. This data is used to deliver customized content and advertising within California Windows to customers whose behavior indicates that they are interested in a particular subject area.

Analytics tools: We use website services provided by third party tools (Ex: Google Analytics) that use cookies and other technology to collect information about website use and to report trends, without identifying specific users. These third parties may also collect information about your use of third-party websites.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by California Windows. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the California Windows website.

Use of Cookies

The California Windows website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize California Windows pages, or register with California Windows site or services, a cookie helps California Windows to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same California Windows website, the information you previously provided can be retrieved, so you can easily use the California Windows features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the California Windows services or websites you visit.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security of your Personal Information

California Windows secures your personal information from unauthorized access, use, or disclosure. California Windows uses the following methods for this purpose:

• SSL Protocol

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Thirteen

California Windows does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

E-mail Communications

From time to time, California Windows may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.

If you would like to stop receiving marketing or promotional communications via email from California Windows, you may opt out of such communications by replying STOP or clicking on the UNSUBSCRIBE button.

Changes to this Statement

California Windows reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

SMS Terms of Service

1. SMS Consent Communication:
The information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications:
If you have consented to receive text messages from California Windows, you may receive messages related to the following:

• Conversations (external)

Example: “Hello, this is from California Windows. This is a reminder of your upcoming Appointment on Thursday, February 6, 2025, from 03:00 PM to 04:00 PM. Reply STOP to opt out of SMS messaging at any time.”

3. Message Frequency:
Message frequency may vary.

4. Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method:
You may opt-in to receive SMS messages from California Windows in the following ways:

–             By filling out a website form

6. Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://www.cgwindow.com/contact-us/

Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8. Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt-out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our https://www.cgwindow.com/privacy-policy/
• Message frequency may vary

Contact Information

California Windows welcomes your questions or comments regarding this Statement of Privacy. If you believe that California Windows has not adhered to this Statement, please contact California Windows at:

California Windows
2915 Red Hill Ave Ste B104

Costa Mesa, CA 92626
Telephone number: 949-284-7483
Email Address: info@cgwindow.com
Effective as of November 23, 2020